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• ★ ★ ★ ★ ★

  Could not ask for more. They were great!

  Added October 12, 2021 by Jorge Menendez
• ★ ★ ★ ★ ★

  My mom unexpectedly died. Like most people, she did not have the funeral home paid in advance. So I looked around. Sometimes it’s hard to do things well when you’re dealing with grief and so many other things. But I was motivated by the desire to have an appropriately dignified ceremony for my mom. I didn’t want to have something substandard or get ripped off.
  
  I found that some funeral homes had restrictions on the duration of the wake and on the number of people allowed at the viewing. Some didn’t allow any food or drink at all. They claim they are doing this for safety, but it always seems to benefit them and not the client.
  
  One of the funeral homes I called restricted viewings to only three hours, but was not any less expensive, even though they got to do twice the amount of viewings per day. That’s great for their profits, but not so great for grieving family members who want a little more time. And then I found out that some “family owned” funeral homes are actually part of big corporations, and it shows.
  
  For example, Caballero Rivero is owned by ¨Service Corporation International¨, a big corporation traded on the stock market. Like most people, I had no idea until I looked into it. Yet another field big corporations are taking over. Customer service almost invariably drops with big corporations, so I prefer smaller, more independent family businesses, which are almost always more personal and accommodating to the needs of the client.
  
  So in my search I found Auxiliadora Funeraria National. I had never heard of them before, even though I must have passed by their location a thousand times, and none of my friends or family members were really familiar with them either. I called and their president, Dayana Sosa, quickly answered. She and her husband own and manage the funeral home. Turns out that they have been around since 1993.
  
  When we met in person, she and the staff did not rush the meeting or push me to purchase. In fact, they gave me some coffee and Dayana told me to take as much time as I needed and answered my questions calmly in a relaxed environment, even though I could tell that, as business woman and entrepreneur, not just a manager, she was receiving texts and calls. The funeral home had a good, classical look about it.
  
  We had the kind of conversation that is only possible in an independent business, as businesses go. They are a business, but they are not just business. There is personality and just plain human care and interaction, too. Not every word was geared to closing the deal. We actually talked about other things, as real conversations tend to go. And this humanity I appreciated.
  
  Not only did they not have the same restrictions as other funeral homes, but they had all-night viewing as an option, which is what I wanted. Several other funeral homes cap the viewing to 12 midnight. They also had coffee and sweets available and a TV to put a picture slideshow on. And, unlike any other funeral home I called, they reserve the entire place just for you that night. So you don’t have to share it with other families. This made it more personal. I set up my own little sound system and plugged in the USB flash drive to the TV for the pictures and we treated ourselves to coffee and sweets in the kitchen.
  
  And the kicker? They are less expensive than almost every other funeral home. Maspons was the only other funeral home that had comparable prices, but the service was not nearly as personal- the first time I called they had me on hold for 20 minutes and then hung up on me. And, of course, you have to share the space with other families.
  
  Dayana and the employees at the funeral home were very kind with me. I asked many questions, and they answered each one. The prayer cards were the best I’ve seen. They come printed with quality holy images on one side and a prayer on the other, as well as the name and birth/death date of the deceased, and they come laminated. I asked Dayana for more after the funeral to send to out-of-state family members and she was nice enough to print me some more without charging me extra.
  
  These are people who will work with you and won’t nickel-and-dime (if it were only nickels and dimes!) you, as long as you work with them. Want to get a grave marker, scroll or tombstone a fourth off what the cemetery is asking? Dayana can probably help you. She definitely helped me. I got my mom’s marker restored (since the cemetery plot was a double and the marker had been there since my grandma died almost 20 years ago) and her scroll installed for less money than what the cemetery was asking just for the scroll. These are decent business people, not money worshipers.
  
  They do charge $10 more for each flower sent from another flower shop. I asked Dayana about that and she told me that flower shops would previously just drop off the flowers without arranging them, so they started charging them for it. That’s understandable.
  
  Their in-house flower prices are not more expensive than a regular flower shop, though, and honestly if you want to use a regular flower shop, the added cost per flower is more than made up with with how much less expensive they are than other funeral homes, not to mention the customer service. Even with the additional cost for the all-night vigil and church service it was less expensive than other funeral homes without those. And, though I didn’t ask for additional proof (which I’m sure they’d be glad to provide), they certify that their caskets are made in the U.S.A., and not inferior Chinese knock-offs. I was happy with the casket model and price.
  
  It took me a a couple of months to write this review, because I am still dealing with the aftermath of my mother’s sudden death. I am not one to write reviews often. But this is not just some consumer product. I am grateful how well they handled everything, for the personal service, and the relatively low cost, since there are so many costs associated with death already. For many products and services, the value is close to what you pay for. But here the value is certainly greater than the cost, especially when compared to the other options available. Don’t discount Auxiliadora because they are not a “big name”, or the ones you know. Exactly what more are these “big names” offering?
  
  I hope I will not need to arrange a funeral again for a very, very long time. But if I do and Auxiliadora is still there and still giving great prices and service, I will be going with them again, especially if Dayana is still at the helm. And I’d recommend them to all my friends and family. As always, do your research. They get a much deserved “5 stars” from me.

  Added October 09, 2021 by Gabriel
• ★ ★ ★ ☆ ☆

  My mom unexpectedly died. Like most people, she did not have the funeral home paid in advance. So I looked around. Sometimes it’s hard to do things well when you’re dealing with grief and so many other things. But I was motivated by the desire to have an appropriately dignified ceremony for my mom. I didn’t want to have something substandard or get ripped off.
  
  I found that some funeral homes had restrictions on the duration of the wake and on the number of people allowed at the viewing. Some didn’t allow any food or drink at all. They claim they are doing this for safety, but it always seems to benefit them and not the client.
  
  One of the funeral homes I called restricted viewings to only three hours, but was not any less expensive, even though they got to do twice the amount of viewings per day. That’s great for their profits, but not so great for grieving family members who want a little more time. And then I found out that some “family owned” funeral homes are actually part of big corporations, and it shows.
  
  For example, Caballero Rivero is owned by ¨Service Corporation International¨, a big corporation traded on the stock market. Like most people, I had no idea until I looked into it. Yet another field big corporations are taking over. Customer service almost invariably drops with big corporations, so I prefer smaller, more independent family businesses, which are almost always more personal and accommodating to the needs of the client.
  
  So in my search I found Auxiliadora Funeraria National. I had never heard of them before, even though I must have passed by their location a thousand times, and none of my friends or family members were really familiar with them either. I called and their president, Dayana Sosa, quickly answered. She and her husband own and manage the funeral home. Turns out that they have been around since 1993.
  
  When we met in person, she and the staff did not rush the meeting or push me to purchase. In fact, they gave me some coffee and Dayana told me to take as much time as I needed and answered my questions calmly in a relaxed environment, even though I could tell that, as business woman and entrepreneur, not just a manager, she was receiving texts and calls. The funeral home had a good, classical look about it.
  
  We had the kind of conversation that is only possible in an independent business, as businesses go. They are a business, but they are not just business. There is personality and just plain human care and interaction, too. Not every word was geared to closing the deal. We actually talked about other things, as real conversations tend to go. And this humanity I appreciated.
  
  Not only did they not have the same restrictions as other funeral homes, but they had all-night viewing as an option, which is what I wanted. Several other funeral homes cap the viewing to 12 midnight. They also had coffee and sweets available and a TV to put a picture slideshow on. And, unlike any other funeral home I called, they reserve the entire place just for you that night. So you don’t have to share it with other families. This made it more personal. I set up my own little sound system and plugged in the USB flash drive to the TV for the pictures and we treated ourselves to coffee and sweets in the kitchen.
  
  And the kicker? They are less expensive than almost every other funeral home. Maspons was the only other funeral home that had comparable prices, but the service was not nearly as personal- the first time I called they had me on hold for 20 minutes and then hung up on me. And, of course, you have to share the space with other families.
  
  Dayana and the employees at the funeral home were very kind with me. I asked many questions, and they answered each one. The prayer cards were the best I’ve seen. They come printed with quality holy images on one side and a prayer on the other, as well as the name and birth/death date of the deceased, and they come laminated. I asked Dayana for more after the funeral to send to out-of-state family members and she was nice enough to print me some more without charging me extra.
  
  These are people who will work with you and won’t nickel-and-dime (if it were only nickels and dimes!) you, as long as you work with them. Want to get a grave marker, scroll or tombstone a fourth off what the cemetery is asking? Dayana can probably help you. She definitely helped me. I got my mom’s marker restored (since the cemetery plot was a double and the marker had been there since my grandma died almost 20 years ago) and her scroll installed for less money than what the cemetery was asking just for the scroll. These are decent business people, not money worshipers.
  
  They do charge $10 more for each flower sent from another flower shop. I asked Dayana about that and she told me that flower shops would previously just drop off the flowers without arranging them, so they started charging them for it. That’s understandable.
  
  Their in-house flower prices are not more expensive than a regular flower shop, though, and honestly if you want to use a regular flower shop, the added cost per flower is more than made up with with how much less expensive they are than other funeral homes, not to mention the customer service. Even with the additional cost for the all-night vigil and church service it was less expensive than other funeral homes without those. And, though I didn’t ask for additional proof (which I’m sure they’d be glad to provide), they certify that their caskets are made in the U.S.A., and not inferior Chinese knock-offs. I was happy with the casket model and price.
  
  It took me a a couple of months to write this review, because I am still dealing with the aftermath of my mother’s sudden death. I am not one to write reviews often. But this is not just some consumer product. I am grateful how well they handled everything, for the personal service, and the relatively low cost, since there are so many costs associated with death already. For many products and services, the value is close to what you pay for. But here the value is certainly greater than the cost, especially when compared to the other options available. Don’t discount Auxiliadora because they are not a “big name”, or the ones you know. Exactly what more are these “big names” offering?
  
  I hope I will not need to arrange a funeral again for a very, very long time. But if I do and Auxiliadora is still there and still giving great prices and service, I will be going with them again, especially if Dayana is still at the helm. And I’d recommend them to all my friends and family. As always, do your research. They get a much deserved “5 stars” from me.

  Added October 09, 2021 by Gabriel
• ★ ☆ ☆ ☆ ☆

  Be aware! The receptionist has a set up business with the tow truck company. Descarados!

  Added December 08, 2016 by Eureka 305